Monitoring
Improve accuracy
The operator often represents the highest recurring expense in central stations. Because they are such a high expense, your monitoring center cannot afford for them to have inaccuracies or inefficiencies. This is why SBN Monitoring software not only reduces false alarms but enables your operators to handle signals without error in an efficient manner. We achieve this feat with flexible, simple, guided and automated processes.
Reduce false alarms
False alarms often occur because of customer errors, bad installations, or poor data. SBN keeps track of false dispatches and when they exceed a set threshold, operators can generate service tickets, non-urgent callbacks, and follow-up activities. This helps in correcting customer issues, resolving bad data, and saving your company time and money.
Improve efficiency
When different types of signals come in for different accounts such as fire, medical, or a burglary, how do your operators know how to react to resolve appropriately? Through SBN, operators have simple guided action plans specific to the kind of signals received, the accounts they are associated with, and how the account holder would like them resolved. These types of simple guided instructions allow even the newest of operators to handle signals with ease alongside even the most experienced veterans. This not only increases their overall efficiency but allows for stable consistency and continued accuracy.
Automated to reduce expenses and improve processes
SBN’s integrated automation allows for the processing of many signals that were once managed by your operator. Certain signals which might be considered low priority can often be automatically handled and resolved by SBN without operator interaction. Because of these kinds of flexible automated processes, businesses have reduced the need for operators and improved overall throughput.
Better Customer engagement
SBN Monitoring also allows for better customer interaction and engagement. For example, certain signals that are automatically handled by SBN can reach out to customers to inform them of potential issues either by email, text, or phone calls. Customers can then interact directly with SBN and operators if needed through web and mobile applications. Customers may also receive notifications automatically for higher priority signals such as fire or burglary. Outside of alarm handling, customers can also view their account information, change call lists, and provide vacation notice. For commercial customers, they can change their open/close schedules as well. All of this reduces data entry that was once required by your operators.
Integrated for all signal types
SBN Monitoring software has been integrated to handle many types of signals through a variety of devices. Whether it is video, two-way voice, personal safety, burglary, fire, access control, or other signal type, SBN can absorb them all while making it simple for your operators to resolve. Your operators and data entry personnel have all the tools needed to handle any alarm which comes in.